1 reviews | Active since Mar 2015
Fixed, but previous invoice not refunded
Dear Mantoa,<br> <br> Following from this complaint http://hellopeter.com/mtn/complaints/zero-reponse-to-email-support-queries-*** : <br> <br> Your REQ:*** <br> <br> Thanks for your help in getting this resolved. I can see on my April bill that the other 3 numbers are not showing anymore, so at least this was fixed and I appreciate your help with this.<br> <br> However, the reason I am only now responding is that I wanted to check what happened to said 3 numbers that was still showed as being billed on my March 2015 account. This account shows the period for 21 Feb - 20 March which have said numbers still being billed as if they were contracts instead of pre-paid! This account was automatically deducted on the 30th April and I wanted to see if MTN was going to correct this.<br> <br> Alas, MTN did not!!!! So MTN has overcharged me on this account for the following numbers/period:<br> 20/03/2015 E***1***x172 Invoice 129.00 <br> 20/03/2015 E***1***x173 Invoice 129.00<br> 20/03/2015 E***1***x171 Invoice 400.50<br> ---<br> Total: 658.50<br> <br> Please credit my account accordingly with this amount.<br> Ettienne Gilbert<br> Paris, France
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that I have sent through a request to our billing team to prioritise the credit to reflect on your MTN account.
Best regards
Mantoa
REQ:***
Best regards,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that I have sent through a request to our billing team to prioritise the credit to reflect on your MTN account.
Best regards
Mantoa
REQ:***
Best regards,
