Fix your mistakes!

**************** is an understatement!!! I have been dealing with numerous agents and I find it hard to believe that not one out of 7 people could up to this moment be able to give me an answer nor sort out the mess on your side!!! Since the first day I attempted to get this issue resolved I have heard 7 different stories and I am done playing games. Stop *****ing money from innocent people!!! I have sent through all the documentation as requested from the agents as my father had a stroke a while ago and he is not in the physical state to be able to handle this himself. He has trouble walking and seeing therefor I have submitted a signed letter of authority along with my father and my ID's to be able to deal with your company to get this mess sorted out. My dad went to the MTN branch in Cape Gate Mall in October, only to be told by the shop assistant that he cannot upgrade as his account is in arrears?? Which was already a mistake on your side as he had no outstanding payments. I have sent through the proof of payment for the month which the attendant told my father he allegedly owes. Then I was told that there is another payment outstanding (November). I sent that proof of payment through too. Late yesterday afternoon I was informed that all payments have been received and will be allocated to my father's account - NO apology even?? This morning I wanted to check to ensure my father does not go through all the effort to upgrade and then the problem is still not sorted out. Little to my surprise.... This morning I was informed by yet another agent that his account is in arrears with 2 month's installments? HOW IN THE WORLD DO YOU GET AWAY WITH THIS NONSENSE??? Not one single person out of these: Lebogang Matladi, Carmen Wentzel, Thandeka Khoza, Siphesihle Ngcobo, Shanice Rayner, Charelle Brockman, Ofentse Malole - could get this issue resolved? And the joke of it all - every single one of these 7 people had a different story!!!!??? And thrown into the mix, one of them even said the amount due is not arrears, it is service fees that went up in the meantime? WHAT A JOKE!! I can hardly believe that this company still gets away with this - you are *****ing from your clients. And the sad part - some or rather most of them doesn't even know it! GET this mess sorted out please!!!!