FIX THE MESS

Yoh! Not MTN doing it again, first it was my mother and now my husband. I'm writing on behalf of my livid husband Mr TG Adons who took out a WiFi contract with the company - it's BEEN 3 consecutive months if not more that our household hasn't connected to the WiFi because it's not operational and yet he has kept to his commitments of paying his contract and to me that's like donating to MTN when we could put the money to good use at home. He has visited 3 different branches and they ALL don't know what's wrong, what was upsetting to me was when one of the consultants from the branches he visited asked him if he's not owing whilst looking at the system and he pays by debit order and the assistant could check that out, very disrespectful and undermining needless to say and even after that he was still not assisted. My husband is due for a renewal and I don't see that happening with the level of disappointment, anger and frustration he's had to endure. Please check your records and you'll see that his package was NEVER used for a couple of months now, we've had to resort to have everyone and everything that needs data to hotspot from me on my Telkom data SIM.