1 reviews | Active since Aug 2015
fix my phone
I sent in my phone for repairs give or take 3 weeks ago.<br> I had to call for updates, then say to me that there is water in it.<br> What the hell? the phone could not read the sim card - now i am told about water (maybe it's another persons phone not mine)<br> All i would like for MTN to stop being the Bully in the room and be a service provider - and provide me with a clean and fair service. Fix my phone! and when i called the agent was rude telling that i still have to pay for the contract i mean according to my understanding the sim card and the phone is the contract i took with MTN, now how can i pay for something i don't have because according to them the phone is beyond repairs, so why should i pay ? i never damaged the phone
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly note that the warranty of the handset covers the software and the any manufactory fault of the handset, the sim card keeps the client connected to the network, the sim card is active and in use, the contract is signed for 24 months. You can contact our repair centre and speak to the supervisor of the store. The contact number ***.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly note that the warranty of the handset covers the software and the any manufactory fault of the handset, the sim card keeps the client connected to the network, the sim card is active and in use, the contract is signed for 24 months. You can contact our repair centre and speak to the supervisor of the store. The contact number ***.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,