five month struggle sorted in one day - thanks JJ

In April 2015 I upgraded my contract but was then billed more than double for my account each month as MTN did not process the migration properly & never credited me for the agreed contract data amounts etc. I tried for five months now to resolve the issue & was promised on numerous occasions it would be resolved & credits would be passed.I went to the Northgate branch various times only to find it was closed due to the strike action & the numerous attempts to contact the call center during the aforementioned strike also proved fruitless. Due to the incompetence of MTN head office & call center staff & empty promises my line was suspended on various occasions resulting in financial loss to myself as clients could not get hold of me & vise versa. yesterday I spoke to JJ Van Nieuwenhuizen at MTN H/O & he sorted the problem out within 24 hours. Well done JJ - I really do appreciate it. MTN itself though can now come to the party & show their remorse for the lack of service by making up for some of my financial losses & passing a bigger credit to my account. surely if staff can strike for better wages then the service delivery the customer gets must be better. Thank you again JJ