AM
Andrew M
1 reviews | Active since Jun 2013
20 Nov 2018, 23:05
Five (5) Month upgrade Problem.
On 26/06/2018 i went to Knysna MTN to upgrade my contract.My Ac****t no.N ********** and cellphone no. ********** 162.I upgraded to an Apple Macbook Air 13 inch.Amount payable per month R740.I signed the contract and got my sealed Apple note and was told to come and collect my AlcatelOne Touch the next day.The next day i came there and the person who helped me was of for the day and had i to go back the next day. A week after i received my son showed me that i have a Apple Macbook 11.6 and not the 13 inch.I went back now for three times and up to now i am still paying R740 per month.I told them that i will keep the Apple Macbook 11.6 but they must change my payment to the Apple Mackbook 11.6 that was advertise R540. The last time i went back to Knysna MTN i was told to bring my contract in because they do not have a contract of mine. After more than 5 months struggle and telling me next month it will be fixed i feel MTN must fix and refund money payed to much every month and compensate me for all the trouble i went through.My other phone can allso upgrade now but if i am not happy i am not going to upgrade with MTN further.
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
21 Nov 2018, 09:48 Good day Andrew Thank you for bringing this matter to our attention.
I have tried to contact you this morning.
I have contacted the store manager for the contract once I have that I will make the adjustments to the contract and provide the refund.
I will email you once this is done.
Rest assured, it is not our intention to displease you.
Warm Regards Roanne Juggannadh Complaints Management Team
I have tried to contact you this morning.
I have contacted the store manager for the contract once I have that I will make the adjustments to the contract and provide the refund.
I will email you once this is done.
Rest assured, it is not our intention to displease you.
Warm Regards Roanne Juggannadh Complaints Management Team
Best regards,
MTN South Africa's reply21 Nov 2018, 09:48
Official
Good day Andrew Thank you for bringing this matter to our attention.
I have tried to contact you this morning.
I have contacted the store manager for the contract once I have that I will make the adjustments to the contract and provide the refund.
I will email you once this is done.
Rest assured, it is not our intention to displease you.
Warm Regards Roanne Juggannadh Complaints Management Team
I have tried to contact you this morning.
I have contacted the store manager for the contract once I have that I will make the adjustments to the contract and provide the refund.
I will email you once this is done.
Rest assured, it is not our intention to displease you.
Warm Regards Roanne Juggannadh Complaints Management Team
Best regards,
AM
Andrew M's updateReviewer Update
21 Nov 2018, 13:10Thanks for your response.
AM
Andrew M's update21 Nov 2018, 13:10
Reviewer Update
Thanks for your response.
AM
Andrew M's updateReviewer Update
25 Nov 2018, 15:25Andrew Mells
Just want to say thank you to Roanne Juggannadh from Mtn that sorted out my problem so Quick.Roanne was very supportive all the way.She kept me up to date till the end. I normaly upgrade at the Mtn branch in George at Garden route Mall for years, but thought I want to support local at our Knysna Mtn branch,but it was a big disappointment for me.Service is bad there.
I must upgrade my other contract also now but will rather support the George branch.Already went there to check out the new phones and we met Jaques there and helped us and even gave us his phone no to contact him if we need information or help.Very impressed with his frendlyness and help.Next week I am upgrading in George.Thanks again Roanne for your help.Will look for at my credit on my account next month.
Thanks
AM
Andrew M's update25 Nov 2018, 15:25
Reviewer Update
Andrew Mells
Just want to say thank you to Roanne Juggannadh from Mtn that sorted out my problem so Quick.Roanne was very supportive all the way.She kept me up to date till the end. I normaly upgrade at the Mtn branch in George at Garden route Mall for years, but thought I want to support local at our Knysna Mtn branch,but it was a big disappointment for me.Service is bad there.
I must upgrade my other contract also now but will rather support the George branch.Already went there to check out the new phones and we met Jaques there and helped us and even gave us his phone no to contact him if we need information or help.Very impressed with his frendlyness and help.Next week I am upgrading in George.Thanks again Roanne for your help.Will look for at my credit on my account next month.
Thanks