"Fish Market" MTN

Hi

I am applauded by the service that I receive from MTN, it is disgusting. Today alone I called in 3 times, and I got different answers from 3 different people, no consistency.

When we talk about the collections call centre, “fish Market” is being kind, unprofessional people, loud and roudy, its actually the worse and unprofessional situation anyone can be in.

To my query, I have been a client with MTN for over 10 years, I recently did an upgrade on my cellphone, when I did the upgrade with consultant, I asked for the upgrade fee due to early upgrade to be spread out

Over 3 months, this is what I expected.

Last month I missed my debit of R1400, I called in, in June and made arrangement too be debited double on my next debit which was 1 july 2023, expecting to be debited around R2800 on 1 july,

I was debited R5600 of which I had zero understanding.

I called in collections, if im not mistaken, this was around 9th July, I explained to consultant that I missed 1 debit, I should have been debited double and not R5600, the consultant made an arrangement

For me to pay R2870, which I did.

Today my line is suspended, I call in 3 times, all dif answers, at least on the second call, the consultant broke in down and explained why R5600, which I still don’t agree as I was told the upgrade fee will be debited over 3 months,

However I still understood why it was R5600.

My 3rd call was to the fish market, “collections”, where I cannot hear much as its noisy and pathetic, I get a rude unfriendly consultant that I spoke too, I explained the situation, I explained that I understand why the bill was what it was,

I explained that I did honor the arrangement made of R2870, this arrangement should be closed, and the balance can be debited on my next debit,

I am in business, my lines cannot be suspended, she was no help at all, not pleasant at all, not helpful at all.

How can I be in business and trust MTN when this is how you guys treat long standing loyal customers.

I am so disgusted and distraught right now as I have a suspended line and I don’t know who to go too, for assistance.

Can someone please help me