kB
kay B
1 reviews | Active since Mar 2009
09 Feb 2015, 12:54
First time iStore _A|_ worst retail experience ever
Since Saturday, I have been trying to sign up a contract at an iStore. The place was such a muck, customers screaming at staff and staff fall over their feet, I completed half the application and was told to deliver the other half at 09:00 this morning. Only to find that the MTN consultant came to work at 13:00 and cant process any contracts as she is busy with an audit. This is only the tip of the iceberg dealing with iStore - its dragging your name down MTN! I want to sign up new business with you and every move I make, MTN makes it more difficult!
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MTN South Africa's replyOfficial
20 Feb 2015, 11:03Hello booleyk,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
This matter has been escalated to the relevant management team to be addressed and dealt with accordingly.
Thank you
Wenzile Masina
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
This matter has been escalated to the relevant management team to be addressed and dealt with accordingly.
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply20 Feb 2015, 11:03
Official
Hello booleyk,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
This matter has been escalated to the relevant management team to be addressed and dealt with accordingly.
Thank you
Wenzile Masina
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
This matter has been escalated to the relevant management team to be addressed and dealt with accordingly.
Thank you
Wenzile Masina
REQ:***