First Time Customer BAD SERVICE!!!!!

I am a first time customer and my service is already going downhill. Just called customer care for payment allocation as my internet is down. I paid my bill and have the proof. I've worked in customer service for 10 years. Never been wasting so much time. Spoke to 4 different agents that kept transferring me and I had to keep repeating myself and giving my personal details. I need my service sorted ASAP!!!!!