1 reviews | Active since Mar 2015
First it was ********** upgrade, now its PSD bill
I have had one problem after another with MTN since December 2014. I spent the last six months fighting a case of a fra.udulent upgrade and now it looks like I will be spending the next 6 months fighting again. 2015, the year of MTN scew up. <br> <br> My July/august billing shows that I owe R1400+ , whereas I only pay R69pm for 1G. I sent numerous emails to customer care to query this and eventually I was just told that its Packet Switched Data charges but the consultant did not tell me anything further as I had stated on my email that I want these charges to be investigated nor was I told that other customers are complaining about the same issue. Only after I read a post on Fin24, I realised that I am not the only person being ****** by MTN and of course I just saw all the complaints here.<br> <br> I want this investigated with the billing department and corrected. I have been with MTN since I was a teenager so MTN is all I know but at this point and all the issues and time wasted complaining, I wish MTN was all that I DONT know. I think my contract is up in December and I will not upgrade, its time to move. Its still quiet puzzling how you treat the very people in charge of your existenc
Thank you for your post
Apologies for the inconvenience experienced, Please note that the matter has been referred to Our Mtn Billing dept . They will investigate and revert to you with feedback and a way forward. The reference number for the query is REQ:***.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Warm Regards
Ntebaleng
REQ:***
Thank you for your post
Apologies for the inconvenience experienced, Please note that the matter has been referred to Our Mtn Billing dept . They will investigate and revert to you with feedback and a way forward. The reference number for the query is REQ:***.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Warm Regards
Ntebaleng
REQ:***
