First Impression ? Disgusting !

I'm extremely disappointed with the overall customer experience.... don't even mention the service delivery from the support team, disgusted that I have had my "resolution" delayed due to one of the agents not doing what was advised or as promised to me (I initially called on 19/11 with the request for an insurance claim and spoke to a gentleman who advised he would submit the claim and I should receive an email as a result however I received nothing at all, no communication from you guys again. I then called back on Saturday and spoke to Montsheng who informed me that no claim was submitted......this lead to a very unpleasant call which was dropped, thankfully the lady called back and assisted with the claim submission, I received the detailed mail ). Whether the delay or mess up was on your side or the insurance brokers side, I do not know because of the poor communication and lack of information received and provided from your end, all I need is a solution and to be kept in the loop instead. If someone from your company, in management preferably, could please make contact and assist in getting this resolved ASAP because right now I think I made the wrong decision as my mobile provider. TIA.