MS
Mia S

1 reviews | Active since Mar 2013

30 Dec 2015, 08:43

First call resolution!

I phoned the Sales Department, as this is one of the two departments on the MTN website with an actual contact number that you can dial from a landline. I spoke to a very helpful gentleman, who assisted me with my cancellation, even though it's not his job to assist. He didn't transfer me from consultant to consultant, and was so polite. I unfortunately can't remember his name, but the call reference number is *** <br> <br> Thank you!

0
Replies (1)
MTN South Africa
MTN South Africa's reply30 Dec 2015, 14:21
Official
Hello MiaSchmidt,

Thank you for taking time to give us this positive feedback.

Please note that this compliment will reach the consultant and his superiors.

We look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***

Best regards,