FINANCIALLY CRIPPLED

<p>i did an upgrade on my cell phone number, ********** 738 in 2015.</p> <p>The contract was for R288 plus the subsrcription fee which would amount to approximately R300 per month.</p> <p>I CLEARLY ASKED the assistant to CAP the line, which he FAILED to do.</p> <p>i was billed R1000, 00 for the first two monts and R1 500, 00 for the 3rd month.</p> <p>i called customers services and even went to MTN at Vangate Mall on the 06 January 2016 to query my account (USD ********** ).</p> <p>in February 2016, one of the consultants informed me that i was being billed for 3 gigs recurring daya of which i NEVER requested. The consultant, EVELEEN, informed me that she will put anote on the system to cancel the recurring data, REFERENCE ********** 59. </p> <p>she further informed me that my account will be credited with R1 300, 00. i was NOT satisfied because what about the other money.</p> <p>my account was not debited for 3 months. in June 2016, my account was debited by R288.</p> <p>in July, my account was debited again by R608.</p> <p>i queried this (REFERENCE ********** 14) and was informed that the previous consultant did not cancel the recurring day=ta in February.</p> <p>This is extremely frustrating. i am going to pursue legal action against all relevant role players. I have given MTN sufficient time to remedy the stuation. i cannot be held responsible for MTN's *********** staff.</p> <p>i have cancelled my debit order and will not pay anything towards my contract until i have been compenated for my loss.</p>