Financial complaint

I have forwarded a complaint more than three times since my mobile device got lost. MTN advisor called Zanele, Skhosana, and Gugulethu Charmain Mnguni who stated that she is a supervisor made an empty promise that they have placed an order for huawei P30 lite that will be delivered to me on 13/02/2020 and all I've been experiencing is appalling customer service and dishonesty.

I have made a decision to log a complaint with Hellopeter and MTN financial Ombudsman today for ward.

This query is been going on since December 2019 and I have been without a phone ever since but I'm paying for.

They are dropping the line when I'm phoning up, and today I got a call from Zanele on this number *** and she dropped the line after I asked her why is she ordering the phone today.

I knock off very late at work an I don't have a smartphone to Uber to home and fetch my daughter and its a huge inconvenience

I am very disappointed with MTN.