Finally resolved

I would like to say that I really struggled to get to the correct department to assist me and I found that the call center consultant I first dealt with did not have much knowledge of the company she is working for and was therefore not much help however when I finally got an email from the MTN accounts department Cherilyn who assisted me was extremely helpful and this was followed by a call. Sandra in credit management was an absolute star.....thanks so much. I am not very happy about the charges however I need to read the fine print next time I decide to travel beyond the borders of SA