FINALLY - EXCELLENT SERVICE!

<p>I've been struggeling with MTN (and Autopage) since February regarding cancelling my contract and switching from contract to prepaid. I received the most horrific service, which made me wonder "how does this company still exist?" Then today, TADAAAA, Araf Mahomed came onto the scene. So, I am writing to express my appreciation for the excellent customer service which I had received. Araf was very warm, accommodating and really helpful to me. I hope this is the kind of service that will be present permanently as this is EXACTLY what the customers want to have. I appreciate the absolute outstanding customer service that Araf provided. An issue that I was struggeling with for 5 months he sorted out in a matter of a couple of minutes AND sent me an e-mail as notification (which all the others did not do as they promised). The fact that he picked up the phone and called me instead of sending e-mails back and forth (like the others) is so attentive and helpful. Araf were very knowledgeable and seemed genuinely interested in helping me. Because of his efforts, exactly what I wanted/needed is now done and he should know that his efforts did not go unnoticed. Araf knows how to make a customer feel respected and valued. My trust and MTN has been completely restored, NOT because of MTN as a whole, but ONLY because of Araf himself. 5 stars for not the best employee of the month, but employee of the century! THANK YOU ARAF!</p> <p>Kind regards,</p> <p>Alicia</p>