Final Instruction to Cancel Contract – ***

Dear Sir/Madam,

I am writing to formally instruct the immediate cancellation of my MTN contract associated with reference number ***, which reached its end date on 15 March 2026. I confirm that I have fulfilled all contractual obligations and had previously communicated my decision not to renew the contract or continue on a month-to-month basis. Despite this, my cancellation has not been finalized, and I have experienced significant difficulty obtaining assistance through your customer service channels. Please take this as my final instruction to terminate this contract with effect from 15 March 2026. I do not consent to any continuation of services or billing beyond this date. I request the following: Written confirmation that the contract has been cancelled A final statement of account (if applicable) Written confirmation that no further billing will take place Kindly treat this matter as urgent. Should this not be resolved promptly, I will have no option but to escalate the matter to the relevant regulatory authority. I expect written confirmation within 5 working days before taking the matter to the ombudsman.

Yours faithfully, Moeti Ntokoane ***