RM
Renaldo M

1 reviews | Active since Mar 2010

22 Jul 2016, 13:32

Final communication before lodging complaint with Icasa

<p>Re requests: ********** , ********** and various others</p> <p> </p> <p>I have now communicated to you on various dates and you still haven't moved my contract over to prepaid.</p> <p> </p> <p>The last communication was 2 days ago and nothing has happened yet. It has now been 36 days since I put in the request to be moved to prepaid (and even longer since this whole episode started) and you still continue to ignore me.</p> <p> </p> <p>Escalate this to a manager or supervisor so that it can be resolved. </p> <p> </p> <p>The next communication I send will be a complaint to Icasa.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply25 Jul 2016, 20:36
Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

kindly be advised that will do follow up with retentions tomorrow and get your number migrated to prepaid and will then provide feedback.

warm regards

mike

REQ: **********