1 reviews | Active since Sept 2015
Final Attempt Attorney Next
MTN Potchefstroom sent my phone in for repairs more that 6 months ago. After five months of complaining to various staff members, including area manager Stephan van Staden and branch manager Johan, I finally got a response from HVRC. The LARGE fee of R2716.16 has been paid to HVRC and proof of payment has been supp**** to them as well. I was under the impression that my phone was on the way to Potchefstroom branch already 2 weeks ago, but HVRC still harasses me with payment requests. Stephan's contact details no longer work and Potchefstroom branch is *********** in supplying customer support. On Tuesday 27 October I will be consulting an attorney in assisting with an inconvenience, *****, theft, and incompetence law suit against MTN, and MTN Potchefstroom branch. I am a paying customer who receives no customer support.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,