filthy service from MTN

Very rude consultants. I just needed a simple swim swap, MTN failed to assist me. I called more than 5 times amd still was not assisted. The first consultant said i must buy a new sim card then i can call. I used a new number they said its not Ricad. I went back to the store the consultant checked on the system my number was appearing. She said i need to bring an affidavit to get my number back , but the call centre was giving me a different version. I didnt know that to make a swim swap needs authorisation from the queen of England