MG
Matthew G

1 reviews | Active since Sept 2015

10 Nov 2015, 13:35

Filthy ******** MTN!

It is little wonder the CEO of MTN has recently resigned as this is without doubt the most useless organisation in Southern Africa - bar none! I reported an issue to this 'CIRCUS' on 08/10/2015 and received reference number: ***. Nothing was done. I then posted a complaint on Hellopeter.com on 25/10/2015, only to receive a Spin Doctored response about how these clowns were going to \address the issue". To date absolutely zero action from MTN for what amounts to an exceptionally simple issue: MTN is billing me for a service it is not providing in that I am still not receiving the Data SMS bundle. I can only assume business must be absolutely booming your side as clearly MTN does not need clients and I have been a client of yours for 20 years now"

0
Replies (1)
MTN South Africa
MTN South Africa's reply16 Nov 2015, 11:01
Official
Hello M-G,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please note that as per the package you are activated on, you are correctly billed.
You only receives a R6 discount. No bundles are active or inclusive.

Regards
Thabelo
REQ:***

Best regards,