1 reviews | Active since Oct 2015
Filthy business ethic mtn!!!
Mtn keeps on debiting me incorrectly, after numerous calls and cancellations to their branch in Cresta and ****py call centre. I am enough, every month I must do a reversal, which costs time and numerous call to their <br> unprofessional call centre, which is not helpful and they dot have their facts right. All my attempts for an amicable solution has failed and I can not believe the amount of unprofessionalism by the billing team at mtn and their mis-communication with their branched and the so called customer service.<br> <br> This is my last resort to resolve this and I will take matter further.Debit me again.....BUNCH OF LOSERS!!!!<br> <br> Account do your jobs properly ...whooo mtn is **** nje.mtn users get it from me and port your # to Vodacom.<br> <br> Thanks for nothing.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that on the date that you requested for the account to be changed to cash payment basis, the magetapes for the debit order requests had already been sent hence the debit order was submitted on 2015-09-30. There will be no more debit orders going off from your account as your account is on cash payment now.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that on the date that you requested for the account to be changed to cash payment basis, the magetapes for the debit order requests had already been sent hence the debit order was submitted on 2015-09-30. There will be no more debit orders going off from your account as your account is on cash payment now.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,