1 reviews | Active since Nov 2016
Fell for a trap
<p>I was called and offered a yellow data 1GB for R99, I specifically asked the consultant to stop my data at 1GB because I was not planning on paying more than that. When she said that she couldn't I asked her to cancel the whole thing. She then convinced me again to take the data contract and she would cap it for me at 1GB. Next thing I get a R494 bill when I was debited R99 last month and only used the data after the debit. I have had an Mtn contract for the past 8 year but after this incident I am taking my business elsewhere. I'm very angry and disappointed honestly feel like I have been ******. </p>
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the only contract we were able to find under your details is for the number *** which is not a data contract but a voice contract.
Please contact our Customer Care on 808 with the cellphone number in question to query the data contract.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the only contract we were able to find under your details is for the number *** which is not a data contract but a voice contract.
Please contact our Customer Care on 808 with the cellphone number in question to query the data contract.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Hi Itumeleng
It was not the contract, which I'm not renewing. It's Mtn yellow data which is your sister company and they got my details from Mtn. So thank you for nothing. Calling was pointless cause it didn't change the fact that I was ******. There are other networks that value their customers.
Hi Itumeleng
It was not the contract, which I'm not renewing. It's Mtn yellow data which is your sister company and they got my details from Mtn. So thank you for nothing. Calling was pointless cause it didn't change the fact that I was ******. There are other networks that value their customers.