Feeling ****med.

Good day

I have been using MTN for years and I have been the most happiest Customer all these years until last year around October that is 2021..

I app**** for a contract and before my contract ended with MTN I received a call from one of their consultants that they will be upgrading the contract form 80GB to 100GB at the same value that was around R299 per month and I agreed to that because it was a Good offer..

I think 2 months down the line I was told that I'm overdue for a payment of R600 and they explained it and then I wanted to have sim swap because I lost the sim card.. I made a payment on this account in October last year at an MTN store in Bethlehem and requested for closer but my account was not closed. I called them and they asked me to go to the nearest MTN store and I told them where I'm residing there is no MTN.

In December 2021 I travelled to Bloemfontein and I went to MTN store in Mimosa and the ladies there tried their best I'm not if there one that was authorizing was a supervisor or a manager, what I know is that that lady did everything in her power to assist me and one of the consultants on the phone said that there is nothing they can do and then after that I realized the account was closed after they charged me for 4 Months with the data I never used and after requesting for closer they couldn't close the account and after the 4 months charge it was possible for them to close off the account and honestly I still don't understands how they managed to close it but they couldn't after I Settled the R600 I was requested to pay so that they close off the account..

I tried contacting them several time sending them msgz and text that proved that I requested for close but what came to my surprised is that the account was taken to debt collections/Nu Debt and now they sent my name to credit bureau for that account..

They claim that I owe R2 157.51 and this has affected my name. When I requested the call that was made to me they said there can't find anything but they always say that their call are recorded... I even tried contacting them on facebook and they gave me the reference but nothing happened.

Please assist me on this I'm not happy at all and I feel ****med that I have to pay money for an account that I requested closer and settled the amount they request but they are now charging me for 4 months before they closed off the account..