Feeling ********** and ignored

<p>I have a capped data only package with MTN for R139 per month. However every few months MTN bill a mystery amount more than the contracted amount I signed up for - and as a result I am now in arrears. I have been given the standard MTN service handoff response (call centre -> an MTN store -> back to a call centre -> etc) with no reall assistance ever provided.</p> <p>Finally I have an email address (MTNs legal department ) - yes my account is now usfficiently in arrears to be handed over to legal! You would think that this depertment would then be able to timeously be able to resolve a query .... sadly not, just a different version of MTN service handoff. All I get is the same document ("open item statment") sent and resent to my quereies. I would have thought that the following 2 questions should be so simple to answer</p> <p>(1) What are these 4 charges on my statement - all of them are greater than the R139 contracted amount</p> <p>(2) What is my final settlement amount as I wish to end this service immediately. The actual data contract period ended approx Feb 2016.</p> <p> </p> <p>Looks like MTN's modus operandi is to keep giving me the run around for as long as possible and no doubt once I finally get resoliution they will say and now I owe them a notice period as well just for a final insult.</p> <p> </p> <p>MTN - if you are reading this please can someone be allocated to assist effectively and promptly!</p> <p> </p>