1 reviews | Active since Sept 2012
Feeling **********
I have been an MTN customer for abut 15 years and have always been able to dial internationally within my contracted minutes. When I took out a new contract in April I was assured it was like for like based on my usage history. AT NO TIME WAS I TOLD INTERNATIONAL CALLING WAS NO LONGER PART OF THOSE MINUTES. I only found out while in London in May and had a family crisis back in SA. I have phoned the Call centre gone into the shop and been told hard luck wait until this airtime contract expires (two years) then you can reduce the contracted minutes and take out a International dialling bundle. So I have a massive under usage of airtime which I can do nothing with. A very dishonest transaction by MTN.
Dear Suzanne,
On behalf of MTN, I wanted to extend my sincerest apologies for the negative experience you had with us.
We pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.
I will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Suzanne,
On behalf of MTN, I wanted to extend my sincerest apologies for the negative experience you had with us.
We pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.
I will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,