Feeling Done in.(MTN Updrade)
<p>I got a phone from MTN direct, affering me a upgrade on<br />My mobile no's so I opted for 2 iPhone 7 plus 128gb. They told me the phones would be delivered by the end of the week however MTN policy was 1to 2 weeks & that the contract would only be valid when I sign for the phones. I have still not received my phones & the contract has been upgraded? Phoned MTN direct they say the courier tried to contact me with no joy so the phones were returned. Now I must reschedule and and see when the courier can deliver. I check my phone and no miss calls, this is clearly a Delay tactic Felling short changed.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to management team of MTN Direct for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to management team of MTN Direct for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***