Feeling ****** bt MTN and their rewards program

I got an unsolicited call from MTNs Rewards programme and was told about a data package they had and I specifically mentioned to the consultant that I needed a portable wifi device that I can take everywhere. She reassured me that the device is portable only to find that I would need to plug the device in order for me to be able to use it. I logged a request to get the device collected within the cool off period, even took time out of my schedule to return the device but none of the mtn stores could assist me up until the cool off expired. Now I had to pay an early contract termination fee for something that was not my fault as I had logged or tried to return the device before cool off period expired and Mondo together with the MTN consultant s have been sending me from pillar to post with no accurate solution or process to follow in returning the device.

I have been a loyal MTN customer for years but after this and having +-R1400 deducted from my account for a product I never walked into a shop and said I wanted but because it sounded like a good offer for my needs I was inconvenienced with the job of having o return a device that I had mentioned I never wanted but was looking for a portable one, having to accurate or any assistance at all when trying to return the device and then in this economy have unwarranted fees deducted from my account even though I had tried returning the device before cool off period. I will be canceling the current data contract I have with MTN.

Thank you MTN