Feedback to MTN's reply - Re: Jean REQ:***

Hello Jean,<br> <br> Thank you for your reply. I do know how data charges work, but my point is data charges spike up without any good reason on my contract. As you mentioned normally it is R450-500 but then why do I get over R2000 p/m bills when I don't do anything different on my phone?! This is the issue I am trying to bring to your attention here. Perhaps my phone is hacked, or there is a mistake in you billing information, or maybe something ******** done on your (MTN) side? MTN itemized billing report is bunch of nonsense and can't be trusted. Besides, even if I do use data isn't it what smart phones are for?! Why are your data charges so unreasonably high? Why people with other network providers can use data (watch videos, download apps, etc) without being overcharged, but MTN customers have no such privilege? Nonsense! <br> <br> In any case I do not want to continue with MTN contract and I am not going to pay ridiculously high data prices you charged me again in May and June 2015! And I demand reimbur*****t of all other overcharged months I paid end of 2014 and beginning of 2015. Please bring this issue to attention of your head office before any legal actions will be taken.<br> <br> Regards,<br> L