Feedback / Response

2 weeks or so ago I had an incident someone **********ly upgraded my MTN contract and took an iphone6. On Saturday 14/09/2015 I went to MTN Westgate to report ***** on my MTN contract which I was advised after I had to call into your call center that it was resolved and that my old sim card will be working within 24 hours which was last week. However, my sim card is still not working and the debit order went off my account on the 25/11/2015 without fail. . I followed up again on 26/11/2015 and was told that my sim card will be okay within 24 hours AGAIN and AGAIN my sim card is still not working and it's a very unnecessary inconvenience. I am disappointed with how my query was handled, nobody bothered to call me to advise that my query has been resolved and I have not received any written apology from the MTN.