Feedback Required

<p>Hi. I didn't want to post on here, but it seems that this is the only way I can ever receive feedback.</p> <p> </p> <p>For the record, I've visited an MTN store, called and emailed (more than once).</p> <p> </p> <p>My contract is coming to an end in July. I would like to migrate over to prepaid. Weeks ago I asked the assistants in the store how to go about it. They said I would need to call in a month before the contract ends and ask for it to be cancelled and not go onto a month to month. They also said that if the person I speak to is not able to update it on the system for whatever reason, it will then only be done the following month and I would be charged for an additional month. (A bit odd considering that if I put in a request that I still have to pay an extra month due to "system issues".) They told me to make sure I call in and make sure that the person assisting puts it through. I emailed afterwards for some additional feedback as well. No response.</p> <p>Another person I spoke to over the phone also told me to call in a month before the end of the contract, not sooner, not later. I assume it means I have one day in which I can make this important call or I lose.</p> <p>I needed anoter opinion since this is some weird rules you have going on. So, I called in last week again. I was then told that I should wait till the day after my contract end date and call in to move over to prepaid. The lady (Gertrude) told me more than once to write down this date to call in. 28th July she said, as my contract expires on the 27th. She said that's all I need to do - call in on that day and they will move me over to prepaid. Easy.</p> <p>Fair enough, I can do that. I did however email customer service for written confirmation that I can do this, since its a completely different way around this. I've had way too many problems with MTN over the last year to just leave with this bit of information with my only proof being on an alleged recorded phone call. So please, can I get some written feedback I can refer back to in the possible case where things don't work out according to plan. </p> <p> </p> <p>I apologise for having to use Hellopeter for this, but in the past year, it has been the only way I've ever gotten any response form MTN.</p> <p> </p> <p>My contract ends 27 July 2017.</p> <p>Last payment to be made 27 June 2017. </p> <p> </p> <p>A detailed explanation of moving from contract to prepaid at the expiry date will be highly appreciated.</p> <p> </p> <p>Thank you!</p> <p> </p> <p> </p>