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Phiwa M
1 reviews | Active since Jul 2015
22 Sept 2015, 06:46
Feedback Required!!
After my complaint on the 12th, a certain supervisor, called to assist with my query of my airtime & bundles that were disappearing without being used. After fluffing and mumbling he was to pull a url report reflecting tge cause. Responce was to be in 5 days
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Replies (1)
MTN South Africa's replyOfficial
22 Sept 2015, 11:26Hello phiwanm,
We are truly sorry for the inconvenience caused and for the breakdown in service.
We have now escalated the matter directly to the management team within our Prepaid Department. We've requested them to check the last notes on your profile and the Supervisor that assisted you to make contact and resolve the matter amicably.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
We have now escalated the matter directly to the management team within our Prepaid Department. We've requested them to check the last notes on your profile and the Supervisor that assisted you to make contact and resolve the matter amicably.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply22 Sept 2015, 11:26
Official
Hello phiwanm,
We are truly sorry for the inconvenience caused and for the breakdown in service.
We have now escalated the matter directly to the management team within our Prepaid Department. We've requested them to check the last notes on your profile and the Supervisor that assisted you to make contact and resolve the matter amicably.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
We have now escalated the matter directly to the management team within our Prepaid Department. We've requested them to check the last notes on your profile and the Supervisor that assisted you to make contact and resolve the matter amicably.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,