CJ
Cathy J
1 reviews | Active since Jul 2015
20 Oct 2015, 12:28
Feedback on excessive data usage.
Since my original complaint on 4 Jul 2015 about the excessive data usage bill which was acknowledged by MTN REQ:*** with a commitment that I would be contacted soon I am still awaiting someone other than their Collections department to contact me. I have even left a messag with the lady that phoned me about my overdue account to get someone to contact me.<br> <br>
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Replies (1)
MTN South Africa's replyOfficial
21 Oct 2015, 10:29Hello cathyjensen,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter was escalated to the billing team and they have no records of the usage limit request.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter was escalated to the billing team and they have no records of the usage limit request.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply21 Oct 2015, 10:29
Official
Hello cathyjensen,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter was escalated to the billing team and they have no records of the usage limit request.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter was escalated to the billing team and they have no records of the usage limit request.
Best regards
Mantoa
REQ:***
Best regards,