1 reviews | Active since Mar 2013
Feedback on an Escalation PLEASE
This is the 4th post on the same matter. My previous ones are dated 14/1/19, 26/1/19 and 7/2/19. I must say that MTN are quick to respond with apologies and promises of getting back to me, but this never happens. As it is impossible to get to speak to anyone in authority, I guess I need to keep at it through this medium?
An extract form the last response from Brendah is : "A follow up request has been sent to our support team to provide feedback as the matter had already been escalated to them, we shall revert to you as soon as we receive feedback. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you."
How long does an escalation take to get addressed? Why do you not keep your customers updated on progress / otherwise? I am just left hanging and uninformed. Please can I get an update with the contact details of a person with a number that I can call them on?
Regards, past frustrated !!!
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Sizwe Schoeman Complaints Management team
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Sizwe Schoeman Complaints Management team
Best regards,