FI
Faruqui I
1 reviews | Active since Mar 2009
18 Jun 2015, 14:17
Feedback not suffice
Thank you for your response regarding REQ:***. Please could you pull the call where i asked the call centre agent if another amount would be debited and they said no. Hence my not budgeting for that amount. I just received an sms requesting payment. I have made the payment however if i am correct i expect the funds to be transferred back as well as the debit order return fee which totals approx R500.00. The call would have been to 808 from ***.<br> <br> Please see my previous Hello Peter post for more clarity.<br> <br> Regards,<br> Faruqui
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MTN South Africa's replyOfficial
22 Jun 2015, 14:51Hello farouk07,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the amount debited is for the invoice finalised 2015-04-20, you were being billed a month in arrears therefore that was the final invoice.
Thank you
Wenzile Masina
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the amount debited is for the invoice finalised 2015-04-20, you were being billed a month in arrears therefore that was the final invoice.
Thank you
Wenzile Masina
REQ:***
Best regards,
MTN South Africa's reply22 Jun 2015, 14:51
Official
Hello farouk07,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the amount debited is for the invoice finalised 2015-04-20, you were being billed a month in arrears therefore that was the final invoice.
Thank you
Wenzile Masina
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the amount debited is for the invoice finalised 2015-04-20, you were being billed a month in arrears therefore that was the final invoice.
Thank you
Wenzile Masina
REQ:***
Best regards,