KH
Katlego H
1 reviews | Active since Mar 2015
28 May 2015, 14:53
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I CALLED CUSTOMER SERVICE ON 14TH OF MARCH 2015 REQUESTING FOR CHANGE OF HANDSET FORM FOR MY INSURANCE WHICH THEY MAILED AND I FILLED IN RETURNED TO THE RELEVANT PERSON. I AM STILL AWAITING THEIR RESPONSE EVEN TODAY AND WORSE PART IS EVERY TIME I CALL THEIR CUSTOMER SERVICE LINE IT TAKES ME ALMOST AN HOUR TO GO THROUGH AND I NEVER GO THROUGH. WHAT DISTURBS ME IS I AM PAYING INSURANCE EVERY MONTH FOR THE WRONG HANDSET AND SHOULD I HAVE PROBLEMS WITH MY CURRENT HANDSET THEY WILL NOT ENTERTAIN MY STORY.
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MTN South Africa's replyOfficial
07 Jun 2015, 09:52Hello MuryKat,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the insurance was updated on 27-04-2015 to a Samsung P5100.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the insurance was updated on 27-04-2015 to a Samsung P5100.
Thank you
Wenzile Masina
REQ:***
Best regards,
MTN South Africa's reply07 Jun 2015, 09:52
Official
Hello MuryKat,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the insurance was updated on 27-04-2015 to a Samsung P5100.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the insurance was updated on 27-04-2015 to a Samsung P5100.
Thank you
Wenzile Masina
REQ:***
Best regards,