CW
CHARLENE W
1 reviews | Active since Dec 2013
24 Apr 2015, 15:18
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Good day veronica, regarding REQ:***, I have paid this up in advance if you can see my account balance. Before I go into this, why do I need to communicate with MTN over Hellopeter? This is really bad service!<br> <br> So is my contract on *** now cancelled or at least moved to prepaid as well? As no-one has called me yet! About my account balance, I have paid in advance and need my remaining funds reversed to my bank account which have changed, please confirm on which line I can call whoever and provide them with this details or when can I expect a call because I want this done immediately.<br> <br> Your speedy response would be highly appreciated!
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MTN South Africa's replyOfficial
06 May 2015, 16:42Hello Chel01,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, the number has been migrated to prepaid and the refund has been processed to your account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, the number has been migrated to prepaid and the refund has been processed to your account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply06 May 2015, 16:42
Official
Hello Chel01,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, the number has been migrated to prepaid and the refund has been processed to your account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, the number has been migrated to prepaid and the refund has been processed to your account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,