1 reviews | Active since Oct 2013
FEED BACK ON REFERENCE *** PLEASE
<br> this is an enquiry to he matter with reference number ***, I am<br> still awaiting feedback on the matter of closing my account. to my<br> surprise you have sent me an invoice to the amount of R 403.98 and you<br> have credited my accounts with airtime. i requested you to terminate<br> the accounts as i have settled my accounts previously . I am awaiting<br> feedback on the matter as i have explained to you that i do not need<br> MTN 's services.<br> <br> another issue is that the account you sent me reflects a 073...3869<br> number ,this is not my number, another number *** is reflected<br> on my account whose number is that?<br> i need feedback on these issues. All these after you acknowledged receiving my settlement amounts in December 2014.I sent you proof what is the delay?<br>
Thank you for posting.
Please accept our apologies for the delayed response and any inconvenience this may have caused.
I do know how frustrating that this can be, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer touch points.
Kindly note this has been escalated to the relevant team to investigate.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Best regards,
Thank you for posting.
Please accept our apologies for the delayed response and any inconvenience this may have caused.
I do know how frustrating that this can be, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer touch points.
Kindly note this has been escalated to the relevant team to investigate.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Best regards,