1 reviews | Active since Apr 2010
FedUp
When I have a problem, I call the 808 call centre. That is down, it just goes silent after going through the IVR selection.
Next step, social media - then I get ignored on twitter and facebook
How do I get an issue resolved?
I have searched platforms and cannot see if services are down - MTN come to the party. I pay monthly, give me what I pay for
Dear Jody,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
We pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.
Kindly advise if this matter has been addressed, if not please supply us with more information regarding your complaint so I can address and resolve this matter for you.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Jody,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
We pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.
Kindly advise if this matter has been addressed, if not please supply us with more information regarding your complaint so I can address and resolve this matter for you.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,