LM
Lesiba M

1 reviews | Active since Feb 2017

28 Feb 2017, 11:37

FEDUP!

<p>good day my name is Lesiba Joseph Maifa</p> <p>I took out a contract with Karlien Leys (MTN Heidelberg) in 2015/10/21 and she suggested that I do a warehouse application for me and my laptop will be delivered within 3 days... I put all my trust in her and I did the application.</p> <p>three days passed and the laptop didn't arrive I went back to the store and she did a follow up and it was stated that she will get a answer within that day.</p> <p> </p> <p>she got a answer and it stated that they will not be delivering from the warehouse anymore because a lot of ***** has occurred,she then said she will assist me so that I can receive the device in store, (in all my years in MTN and having a contract I have never had someone assist me the way that Karlien Leys has...she always goes a extra mile even when you see that this is no longer he battle to fight but she is willing to do all things ).</p> <p> </p> <p>now its two year and the contract is still not cancelled and now they have listed me and transferred me to the legal department and now all I want is for the contract to be cancelled , i have a bad name on ITC and not able to get credit or buy because of this</p> <p> </p> <p>I have complained to their area manager Gaubusi morule but he told me he is not able to cancel the contract. I have spoken to him many times and it felt as if he was brushing me off.</p> <p> </p> <p>today(2017/02/27)</p> <p>I went back to the store and yet again karlien tried to help me and Gaubusi was in store but didn't want to come out.i asked karlien if I will be able to get help she said " im trying my best I will help" but all the boss said was log a USD and that doesn't help...get my contract cancelled or ill have to go to the media.</p> <p> </p> <p>affidavit was given in store and all doccumentations so now I don't know what else to do....</p> <p> </p> <p>please assist!</p> <p> </p> <p>im really FEEDUP!!!</p> <p> </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply28 Feb 2017, 21:40
Official

Thank you for your post

We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.

We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

Kind Regards
Siphumezo
REQ:***

Best regards,