Fed up with your non-existent customer service and no response!!!!!!!!!!!!!!!

Again MTN. I cannot understand how 1 company cannot do something about their customer service when they see the amount of complaints coming from their customers. Absolutely no idea on how to provide excellent customer service!

My husband and I upgraded, with the debit order for his account going off the first time 1 July 2020. UPGRADED, not migrated! The debit order was way too much. I asked Lena at MTN, who handled our upgrade, on the 1st of July, why it is so much. She loaded escalations and tickets etc. Up to today, we have NOT HEARD EVEN 1 WORD FROM MTN, about the money that you took from our account, for a migration, where we did an upgrade. I have phoned, I have mailed, I have raised it on the FB social messaging site, but MTN is just telling me they are working on it. We are nearing the 3 time that you are putting a debit order through on my account for this contract, and yo have not even refunded the money that you took extra on the 1st debit order. How is this not breaking the contract??? If I did not pay, MTN would have stopped the account, lawyers would have been phoning me for the money, I would have had a poor credit record etc etc etc. But when you take my money, from MY bank account, I have to BEG AND BEG for you people to give me my money back!!!! I am so fed up with your poor service! Can someone in that place please take the responsibility to follow up on my query and give me feedback on when this will be sorted????????????????/ References are: #*** and *** and ***