KM
Karen M
1 reviews | Active since Jul 2019
22 Jul 2019, 16:55
Fed up with mtn's simcards!
Hi. I bought sim card at mtn February. And today I found out that someone has got the same number as me and now i cant access whatsapp nor phone calls. How does it happen that someone's got the same number as me. Don't MTN check with number are already being used. I am fed up because everytime i have to buy a new simcard because it's not the first time that happens. Please mtn sorted out your systems.
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
23 Jul 2019, 08:05Good Morning Karen
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that we are investigating the issue and feedback will be provided as soon as possible.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsJessica Complaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that we are investigating the issue and feedback will be provided as soon as possible.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsJessica Complaints Management team
Best regards,
MTN South Africa's reply23 Jul 2019, 08:05
Official
Good Morning Karen
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that we are investigating the issue and feedback will be provided as soon as possible.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsJessica Complaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that we are investigating the issue and feedback will be provided as soon as possible.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsJessica Complaints Management team
Best regards,
MTN South Africa's replyOfficial
23 Jul 2019, 13:45 Good Day Karen
I tried calling you on ***, unfortunately there was no answer.
Please provide me with the number the query is about. Select private reply when posting the number on Hello Peter.
Warm RegardsJessica Complaints Management team
I tried calling you on ***, unfortunately there was no answer.
Please provide me with the number the query is about. Select private reply when posting the number on Hello Peter.
Warm RegardsJessica Complaints Management team
Best regards,
MTN South Africa's reply23 Jul 2019, 13:45
Official
Good Day Karen
I tried calling you on ***, unfortunately there was no answer.
Please provide me with the number the query is about. Select private reply when posting the number on Hello Peter.
Warm RegardsJessica Complaints Management team
I tried calling you on ***, unfortunately there was no answer.
Please provide me with the number the query is about. Select private reply when posting the number on Hello Peter.
Warm RegardsJessica Complaints Management team
Best regards,