FED UP WITH MTN LACK OF CUSTOMER SERVICE! - APPALLING

FED UP WITH MTN LACK OF CUSTOMER SERVICE! ITS APPALLING AND TANTAMOUNT TO CORP BULLYING LEAVING NO OPTIONS FOR CONSUMERS I have been transferred to 5 different consultants today with being cut off once! On the 17th of September, I was contacted by MTN wanting to sell me a package, initially I said no, I wanted to cancel my contract as it was coming up for cancellation in October.

The agent then suggested I get a package for data, I absolutely in no uncertain terms, said I needed SMS and airtime top ups as and when required (As its critical for my business) and the answer was YES I could do that.

Subsequently, I discovered this was NOT THE CASE, AND I HAD NOT BEEN GIVEN WHAT WAS SOLD AND PROMISED TO ME, I called the supplier and complained, at which time I was told that a “package reversall” had been done, and would reflect in a few days

This has not been done!!!! I have spent hours speaking to various consultants who just say they can’t help only to be put through to another consultant who can’t help either.

Why can no-one help me on this!!!??? Its a poor reflection on you MTN! Now I can’t ever speak to a so-called “Service Champion” when I call 135 - there is no option!!!

Its a resounding CANCELLATION!!! Im fed up MTN