FED-UP WITH MTN INSURANCE DEPARTMENT

I HAVE TRYING TO GET HOLD OF MTN SINCE THE 6TH JULY 2015. I PUT IN A CLAIM THAT MY CELLPHONE HAS FALLEN INTO THE TUB BUT SINCE THEN I HAVE NOT BEEN HELPED. ON THE 6TH AUGUST 2015 I SEND THE CLAIM FORMS TO INSURANCEQUERIES THEY SEND A REFERENCE NUMBER AND SAID IT TAKES UP TO 5 WORKING DAYS TODAY I CALLED AND STILL HAVE NOT BEEN HELPED I CALLED THE CALL CENTRE THEY SAID I SHOULD TRY UNTIL SOMEONE PICKS UP I HAVE BEEN TRYING FOR A MONTH AND A HALF NOW I AM UNHAPPY WITH MTN AND FEEL LIKE CANCELLING I MEAN WHAT COMPANY DOES THAT.FOR A MONTH NO ONE HAS BEEN ABLE TO HELP