1 reviews | Active since Jul 2015
FED UP WITH MTN!!!
<p>My account moved from Autopage to MTN.. my account never came out to more than R500 a month... now it's with MTN and it's coming out to over R800 per month. The staff in their retentions and customer service don't bother to get to me. I have sent a number of emails but it's all ignored. MTN take you money before they sent you an invoice.. does that make any sense?? What is MTN trying to do? Rob all their clients? If it's not the data running out quicker then normal then the over charging me with out an explanation. I will take this matter higher if needed. </p>
Good day Nishantha,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
On the invoices dated 2016-03-16 to 2016-05-16, your line was billed for extra usage on calls after depleting your inclusive minutes. We have emailed you your itemized billing report indicating the usage.
To prevent the charges for extra usage please set the usage limit to R0.00 by dialling *141*1*7852#ok.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ: **********
Good day Nishantha,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
On the invoices dated 2016-03-16 to 2016-05-16, your line was billed for extra usage on calls after depleting your inclusive minutes. We have emailed you your itemized billing report indicating the usage.
To prevent the charges for extra usage please set the usage limit to R0.00 by dialling *141*1*7852#ok.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ: **********