1 reviews | Active since May 2016
FED UP WITH MTN
So when I dial 808 I get told I am due an upgrade. I go to MTN Morningside and get told I am not due an upgrade. I let them listen to the message on 808 which says that I am "due an upgrade subject to terms and conditions". They tell me I haven't spent enough money so they can't give me an upgrade. According to them the 'terms and conditions' part of the message entitles them to. And of course MTN always refuses to give out the head office phone number, only the call Centre which is less than helpful. Not even on their website can you find Head Office phone number.
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that our system shows that your number will qualify for an early upgrade as from the 11th of January 2017. Please note that to qualify for the prestige yearly upgrade you need to spend a minimum of R 4000 per month.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that our system shows that your number will qualify for an early upgrade as from the 11th of January 2017. Please note that to qualify for the prestige yearly upgrade you need to spend a minimum of R 4000 per month.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***