FED UP WITH MTN
I upgraded to a new Samsung S6 and i had the phone for 2 days and it gave me a lot of problems so i took it to MTN where the lady (Claire) said she will phone me in 48hrs with a reference number to get my new phone. Now 2 weeks has passed i have spoken to MTN Customer care who said they will get her to phone me, i phoned myself probably more than 20 times and everytime they say she is busy with a customer and still today after i made my first payment on the new phone too STILL NO ANSWERS?????? How must i possibly resolve this matter???
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the relevant functional unit for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the relevant functional unit for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,