GM
Gratitude M
1 reviews | Active since May 2019
19 Jul 2019, 12:44
Fed up with MTN
This is my 3rd review still no help,useless consultants I'm fuming, these people care less about customers.... They sent me a text saying the matter is resolved now after 48 hours I call they still take me back... After 3 months of their Sim card not working, I will never recommend this to anyone
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
22 Jul 2019, 11:16Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your query has been resolved as per our telephone conversation earlier on. Please check your balance of 20GB of data loaded as once off promotional data.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your query has been resolved as per our telephone conversation earlier on. Please check your balance of 20GB of data loaded as once off promotional data.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
MTN South Africa's reply22 Jul 2019, 11:16
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your query has been resolved as per our telephone conversation earlier on. Please check your balance of 20GB of data loaded as once off promotional data.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your query has been resolved as per our telephone conversation earlier on. Please check your balance of 20GB of data loaded as once off promotional data.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,