TM
Thapelo M
1 reviews | Active since Dec 2018
24 Dec 2018, 20:40
Fed up with MTN!
I have a contract with MTN which I pay R149 a month for airtime, data and SMS.
On the month of November I was charged R236 and when I called the Consultant told me that I requested a 300 gig of data which was not true. I let it go thinking December my contract amount will go back to the R149, I just received a December statement with an amount owing to R236 again and I know if I call they will tell me the same story again. I'm fed up with them! This is nonsense, MTN doesn't have respect to their customers they customize your contract whenever they feel like without your knowledge! This is so unacceptable!
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Replies (2)
MTN South Africa's replyOfficial
27 Dec 2018, 09:56Good day Thapelo,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the bundle was loaded via the self service portal. In order to remove the bundle, you would need to deactivate it via the same portal. Kindly dial *136# in order to deactivate.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the bundle was loaded via the self service portal. In order to remove the bundle, you would need to deactivate it via the same portal. Kindly dial *136# in order to deactivate.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply27 Dec 2018, 09:56
Official
Good day Thapelo,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the bundle was loaded via the self service portal. In order to remove the bundle, you would need to deactivate it via the same portal. Kindly dial *136# in order to deactivate.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the bundle was loaded via the self service portal. In order to remove the bundle, you would need to deactivate it via the same portal. Kindly dial *136# in order to deactivate.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
TM
Thapelo M's updateReviewer Update
27 Dec 2018, 11:11Good day,
Thank you for the prompt response.
I have deactivated the bundle.
However I wish the Consultant that I queried this with issue with had told me to deactivate the bundle.
But thank you.
TM
Thapelo M's update27 Dec 2018, 11:11
Reviewer Update
Good day,
Thank you for the prompt response.
I have deactivated the bundle.
However I wish the Consultant that I queried this with issue with had told me to deactivate the bundle.
But thank you.