CQ
Charlene Q

1 reviews | Active since Nov 2017

06 Aug 2018, 19:24

FED UP WITH MTN

MTN is surely the most pathetic and useless service provider in South Africa! Please do not ever sign a contract with MTN, and if you already have a contract I suggest you cancel it. They are so sly and ***********. They continue taking our money for contracts we have cancelled and/or changed long ago. They are either blatantly *****ing from us, or they are utterly useless and ***********. After multiple battles with them over this issue, we are still being debited with the full amount. This is so discouraging and enfuriating!! It is also not the first time that they have let us down with their shockingly bad service! It never gets better with them and I will cancel my contract very soon!

0
Replies (3)
MTN South Africa
MTN South Africa's reply07 Aug 2018, 12:05
Official

Good day Charlene Quick,

Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.

We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.

Kindly check your IM as we have sent you a request for more information to provide further assistance?

Please note our teams are working on improving the service delivery going forward.

Kind regards,

Caylin Julius

MTN Complaints Management Team

Best regards,

MTN South Africa
MTN South Africa's reply07 Aug 2018, 12:05
Official

Good day Charlene Quick,

Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.

We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.

Kindly check your IM as we have sent you a request for more information to provide further assistance?

Please note our teams are working on improving the service delivery going forward.

Kind regards,

Caylin Julius

MTN Complaints Management Team

Best regards,

CQ
Charlene Q's update07 Aug 2018, 13:57
Reviewer Update
Good day Caylin, Kindly explain what IM is and where I can find this message? Have not received any further communication. Please send an email to the following email address: *** with further contact info regarding this complaint. Thank you